Shipping Policy

Processing Time

All GameGuard™ display boxes are made to order.

  • Standard processing time: 3–7 business days

  • Custom or engraved orders: May require additional time depending on complexity

  • Orders are not shipped on weekends or public holidays.

Once your order has been completed and packaged, you’ll receive a confirmation email with tracking details.

Shipping Locations

We currently ship:

  • Australia-wide

  • Internationally (selected countries)

If your country is not listed at checkout, please contact us before ordering and we’ll see what we can do.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package size and weight

  • Destination

  • Selected shipping method

We do not inflate shipping prices — you pay the actual cost required to ship your order safely.

Estimated Delivery Times

Delivery times begin after dispatch, not after purchase.

  • Australia: 2–7 business days (depending on location)

  • International: 7–21 business days (varies by destination and customs)

Please note that delivery times are estimates only and may be affected by carrier delays, weather, or customs processing.

Packaging & Protection

Every order is:

  • Individually inspected before dispatch

  • Securely packaged with protective materials

  • Shipped with care to minimise movement and risk during transit

We package our boxes the same way we would want our own collectibles shipped.

Tracking

All shipments include tracking unless otherwise stated.

Tracking details will be emailed once your order has been dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Import duties

  • Taxes

  • Customs fees

These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Include photos of the packaging and item where possible

We’ll work with you to resolve the issue as quickly and fairly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Parcels returned due to address errors

If an order is returned to us, reshipping costs may apply.

Questions?

If you have any questions about shipping, timing, or special requirements, feel free to get in touch — we’re always happy to help.